Our Services
Training and Workshops
We develop and facilitate various education programs, seminars, and discussions for customer service teams and frontline staff.
Training
Workshops
One-on-one and group coaching
Strategic planning sessions
New employee orientations
We design the content specifically for your organization and deliver the training in person or over Zoom. Our programs focus on communication, empathy, respect + appreciation, and language. We call this model the Customer Service Pyramid.
Assessments
We'll conduct assessments of your:
Frontline operations (call center, customer service, customer support, customer relations, service delivery)
Internal communication (among your employees, contractors, vendors, and partners)
External communication (between you and your customers)
We’ll identify not only your challenges and obstacles but also your strengths and opportunities.
Processes and Tools
Based on the assessments, we'll provide solutions and design new customer service and communication processes and tools.
Streamlined processes for effective communication across your organization
Innovative protocols and procedures for your customer service and frontline teams
Employee handbooks, guidebooks, and manuals
Effective writing guidelines for your staff across your organization (from content creators to boots-on-the-ground teams)