Our Services

Six individuals seated in a semi-circle on white chairs.

Education Programs

We develop and facilitate various education programs, seminars, and discussions for customer service teams and frontline staff.

  • Training

  • Workshops

  • One-on-one and group coaching

  • New employee orientations

  • Strategic planning sessions

  • Corporate retreats

Our classes are highly interactive and learner-centered. We use various training methods — from case studies and think-pair-share to empathy and listening circles — to ensure the learning experience is both engaging and impactful.

Our programs focus on:

  • Effective empathy — fully and accurately understanding your customer’s experiences, challenges, and needs

  • Individual-first language — use of language that helps your customers understand what you say or write, conveys respect and appreciation, and facilitates collaboration with your customers

  • Communication with diverse customers — customers in crisis, neurodivergent individuals, persons with disabilities, older adults, and persons who don’t speak English fluently

Set of six illustrations depicting various customer service and support scenarios, including individuals using headsets, smartphones, and a retro telephone, with "24/7" and "HELP" texts.

Assessments and Solutions

We'll conduct assessments of your:

  • Frontline operations (call center, customer service, customer support, customer relations, service delivery)

  • Internal communication (among your employees, contractors, vendors, and partners)

  • External communication (between you and your customers)

We’ll identify your challenges and obstacles, as well as your strengths and opportunities.

Based on the assessments, we'll provide solutions and design new customer service and communication processes.

  • Streamlined processes for effective communication across your organization

  • Innovative protocols and procedures for your customer service and frontline teams