Our Services

Training and Workshops

We develop and facilitate various education programs, seminars, and discussions for customer service teams and frontline staff.

  • Training

  • Workshops

  • One-on-one and group coaching

  • Strategic planning sessions

  • New employee orientations

We design the content specifically for your organization and deliver the training in person or over Zoom. Our programs focus on communication, empathy, respect + appreciation, and language. We call this model the Customer Service Pyramid.

Assessments

We'll conduct assessments of your:

  • Frontline operations (call center, customer service, customer support, customer relations, service delivery)

  • Internal communication (among your employees, contractors, vendors, and partners)

  • External communication (between you and your customers)

We’ll identify not only your challenges and obstacles but also your strengths and opportunities.

Processes and Tools

Based on the assessments, we'll provide solutions and design new customer service and communication processes and tools.

  • Streamlined processes for effective communication across your organization

  • Innovative protocols and procedures for your customer service and frontline teams

  • Employee handbooks, guidebooks, and manuals

  • Effective writing guidelines for your staff across your organization (from content creators to boots-on-the-ground teams)