About Us
Over the last 16 years, Beata has developed innovative communication tools and techniques for call centers, customer service, and frontline teams. Her programs focus on effective empathy and individual-first language.
My Story
I was born in Krakow, the old capital of Poland. I spent my teenage years in Central and Western Europe and my entire adult life in the United States. I began my professional career at the age of 19, working as an investigative reporter.
In 2008, I received my master’s degree in Communication Studies from the University of Miami. Since then, I’ve worked as a communication and customer service consultant, management analyst, researcher, and educator across the U.S.
I currently live in beautiful Tampa Bay with my fiancé, who's a retired NYPD detective, and our two cats, Chewy and Cloud.
My Education
Master’s degree in Communication Studies (University of Miami)
Certified Circuit Court Mediator in Florida
Certified Professional Life Coach
Certified Empathy Circle Facilitator
My Experience
Over the last 16 years, I've conducted assessments, developed communication and customer service strategies, designed new systems and protocols, and created innovative education programs.
As an in-house consultant, I worked with hundreds of experts on the frontlines such as call center agents, customer service representatives, property managers, housing inspectors, and police officers.
My clients and employers have included real estate developers, property management companies, housing authorities, food manufacturers and retailers, healthcare systems, technology companies, and community organizations in Georgia, Florida, Illinois, Washington, DC, and nationwide.
District of Columbia Housing Authority
Atlanta Housing Authority
The Integral Group
Purpose Built Communities
Jewel-Osco / SuperValu
Resurrection Health Care
Asian American Resource Center
Curtius Trading
I also established a Florida chapter and served as the State Coordinator for the Foundation Against Intolerance and Racism (FAIR). FAIR is a nonpartisan organization dedicated to advancing civil rights and liberties for all Americans and promoting a common culture based on fairness, understanding, and humanity.
Currently, I’m a Co-Chair of the Diversity Initiatives Team for the International Listening Association (ILA). ILA is a cross-disciplinary, global network dedicated to promoting effective listening through practice, research, and teaching.
My Name
Beata
Pronunciation: [be-AH-tah]
Meaning (Latin): happy, blessed, fortunate