About Us
Over the last 16 years, Beata has developed new communication tools and techniques that helped contact center agents, customer service representatives, and public service providers better serve their customers.
My Story
I was born in Krakow, the old capital of Poland. I spent my teenage years in Central and Western Europe and my entire adult life in the United States. I began my professional career at the age of 19, working as an investigative reporter. In 2008, I received my master’s degree in Communication Studies from the University of Miami. Since then, I’ve worked as a communication and customer service consultant, management analyst, researcher, and educator across the U.S. My clients and employers include large corporations, mid-size businesses, small and established nonprofits, and government organizations. I currently live in beautiful Tampa Bay with my fiancé, who's a retired NYPD detective, and our two cats, Chewy and Cloud.
My Education
I hold a master’s degree in Communication Studies from the University of Miami. I’m also a Certified Professional Coach, an Empathy Circle Facilitator, and a Certified Circuit Court Mediator in Florida. During my tenure in the government sector, I completed training in human rights, the Americans with Disabilities Act, and fair housing.
My Experience
Over the last 16 years, I've worked as an account executive, researcher, and consultant for marketing agencies and as an in-house management analyst specializing in communication and customer service. I conducted assessments, developed communication and customer service strategies, designed new systems and protocols, and created innovative education programs. As a management analyst, I worked with hundreds of experts on the frontlines such as call center agents, customer service representatives, property managers, housing inspectors, and police officers.
My clients and employers have included real estate developers, property management companies, housing authorities, food manufacturers and retailers, healthcare systems, technology companies, and community organizations in Georgia, Florida, Illinois, Washington, DC, and nationwide.
I also established a Florida chapter and served as the State Coordinator for the Foundation Against Intolerance and Racism (FAIR). FAIR is a nonpartisan organization dedicated to advancing civil rights and liberties for all Americans and promoting a common culture based on fairness, understanding, and humanity. Currently, I’m a Co-Chair of the Diversity Initiatives Team for the International Listening Association (ILA). ILA is a cross-disciplinary, global network dedicated to promoting effective listening through practice, research, and teaching.
